Privacy Policy
Last updated: 6 October 2026
This policy explains what personal information Arab Kandora collects when you use arabkandora.com, how we use it and the choices you have. The website is operated by AHL FZE LLC in the United Arab Emirates ("we", "us").
Information we collect
- When you order: your name, email address, mobile number, delivery address, the items ordered and payment status.
- When you create an account: your name, email address and a password (stored only in encrypted, hashed form), plus your saved addresses and order history.
- When you contact us by WhatsApp, phone, email or our forms: the details you give us and our conversation.
- If you subscribe to our emails: your email address and when you agreed to receive them.
- Technical information: the cookies described in our Cookie Policy and basic server logs (such as IP address and browser type) used for security.
We do not receive or store your full card number. Card payments are handled on secure pages run by our payment providers.
How we use it
- To process, deliver and support your orders, exchanges and returns.
- To run your account and keep it secure.
- To answer your questions.
- To send marketing emails, only if you have agreed; every email has an unsubscribe link.
- To prevent fraud and meet our legal and accounting obligations.
Who we share it with
- Delivery companies, to deliver your order.
- Payment providers, to take payment and issue refunds.
- Service providers who run the website for us, such as hosting, database, email delivery and image storage, under contracts that limit their use of your data.
- Authorities, where the law requires it.
We do not sell your personal information.
How long we keep it
We keep order records for as long as needed for accounting, tax and legal purposes. Account details are kept while your account is open. You can ask us to delete your account at any time.
Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, and unsubscribe from marketing emails at any time. Contact us using the details below; we may need to confirm your identity first.
Security
We use encrypted connections (HTTPS), hashed passwords and restricted staff access to protect your information.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Contact us
Email: info@arabkandora.com
Phone: +971 58 983 6436
WhatsApp: +971 58 983 6436