Refund Policy
Last updated: 6 October 2026
This policy explains how refunds are made for orders from arabkandora.com. Which items can be returned, and how to request it, is set out in Returns & Exchanges.
When a refund is made
- After a return is approved and we have received and checked the item.
- When an exchange isn't possible because the item you want is out of stock and you choose a refund.
- When we cancel an order, or you cancel it before it is dispatched.
- When an item arrived faulty or we sent the wrong item and a replacement isn't possible or isn't wanted.
How refunds are paid
- Card and other online payments are refunded to the original payment method. How long the money takes to appear depends on your bank or payment provider.
- For cash-on-delivery orders we agree the refund method with you, for example a bank transfer.
- Refunds are made in the currency you paid in.
What is refunded
- The price paid for the returned items, after any discount that applied to them.
- Delivery and cash-on-delivery charges are refunded only if the item was faulty, we sent the wrong item, or we cancelled the order.
Faulty or wrong items
Tell us within 48 hours of delivery and include photos. We'll replace the item or refund it in full, including delivery charges.
Contact us
Email: info@arabkandora.com
Phone: +971 58 983 6436
WhatsApp: +971 58 983 6436