Returns & Exchanges

Last updated: 6 October 2026

If a kandora doesn't fit or isn't quite right, you can exchange it for a different size or item, or return it, within 7 days of delivery.

Conditions

The item is unworn, unwashed and unaltered, with its tags and original packaging.
Items made or altered to your measurements, ihram (for hygiene reasons) and items clearly marked as final sale can't be returned or exchanged, unless they arrived faulty or we sent the wrong item.
An exchange depends on the size or item you want being in stock. If it isn't, we'll offer an alternative or a refund.

Fill in the return request form with your order number and the email or phone used at checkout. For an exchange, tell us the size or item you'd like instead.
We review the request and send you the next steps, including how the item will be collected or sent back and any delivery charge, before you send anything.
Once we've received and checked the item, we send the replacement or process your refund. If an exchange item costs more, we'll ask you to pay the difference; if it costs less, we refund the difference.

How refunds are paid is explained in our Refund Policy.

Tell us within 48 hours of delivery and include photos. We'll put it right at no cost to you.